What is it?
This is a complimentary consultation that can be added to your order. This service aims to ensure a good fit for your piercing, with a free exchange available if adjustments are necessary.
Why Use this Service?
Since everyone's anatomy varies, selecting the right size for your piercing is crucial when buying quality jewelry. By choosing this service, our team will contact you to help verify your size selection and assist with exchanges if any adjustments are needed.
PIERCING ADVISOR™ FAQs
All you need to do is:
- Add the item you like to the Shopping Cart.
- Add the complimentary FreshTrends Piercing Advisor™ service to the Shopping Cart.
- Place your order by completing the Check Out.
We will reach out to you within the next business day via email or phone call to help you determine if the item you purchased is perfectly tailored to your piercing.
Let's Get Started
In the mean time you can help us to better help you by providing us the simple information below.
- What piercing is the item you purchased for?
- Do you know the size of your current jewelry? if so what is the size?
- Communication Preference Phone Call, Email or Live Chat
- Take and send us a photo of your current piercing.
- Include your order number and email.
Choose How to Submit Your Answers:
- Via the Ask Our Piercing Advisor tab below the Add to Cart button
- Via email to support@freshtrends.com
- DM us on Instagram @freshtrends
- or simply wait until we reach out to you after you place your order.
When you order from us, you're not just buying jewelry—you're ensuring a flawless fit! With every purchase, you get a complimentary Piercing Advisor™ consultation. It's our promise to you: perfect fit or a free exchange. That's right, no more guesswork or size mishaps!
Here's the scoop:
- Tailor-Made Perfection: Everyone’s anatomy is unique, and that’s why our expert consultants are here to confirm that your chosen size is just right for your specific piercing. It's all about you—your body, your piercing, your perfect fit.
- Learn and Customize: Dive deeper into the world of piercings with our advisors. You'll learn about what jewelry is best suited for your piercings.
- Expert Team at Your Service: Consider our Piercing Advisor™ your personal team of piercing pros, dedicated to elevating your style and ensuring you absolutely love your purchase.
Before We Craft, We Consult: We’re all about getting things just right. That’s why we hold off on crafting your jewelry until you've had your Piercing Advisor™ session and we've nailed down your size.
But Wait, There’s More:
If we can’t reach you within 3 business days post-purchase, we’ll start crafting your order based on the size you initially picked. No delays, no fuss!
Missed Out?
Didn’t catch our free consultation? You might need a resize, which could involve extra fees for alterations and shipping. So, let’s chat and get it right the first time!
If you have added our complimentary Piercing Advisor™ consultation to your order, then it's not a problem. We won't start creating your jewelry until you've had a consultation with one of our Piercing Advisors. Your consultant will help you find the right size for your piercing and assist with any necessary exchanges.
If you did not take advantage of this free service by completing the consultation session within 3 business days, you may need to have your jewelry resized, which involves additional alteration and shipping fees.
Not a problem, this service is here to help. All you need to do is:
- Add the item you like to the Shopping Cart.
- Then Add the FreshTrends Piercing Advisor™ service to the Shopping Cart.
- Place your order by completing the Check Out.
- We will reach out to you within the next business day via email or phone call to help you determine if the item you purchased is perfectly tailored to your piercing.
Once you have completed your purchase and included the complimentary FreshTrends Piercing Advisor™ service with your order, a consultant will reach out to you via email or phone call within the next business day.
Estimated shipping times are located on each product page under the "Add to Cart" button.
Our jewelry is handmade to order with varying production times. Once the order has completed production, your order will ship via the method selected at checkout.